How can we help?

• What is Craftzero?
• What's in the name?
• Does 0.0% alcohol mean no alcohol at all? Can I drink it when I am pregnant, driving or taking a medicine?
• What's the difference between Non-Alcoholic, Alcohol-Free & De-Alcoholised?
• How is 0.5% alcohol content considered to be non-alcoholic?
• Do the non-alcoholic products taste like the alcoholic counterparts?
• How are non-alcoholic beverages made?

See all articles in General Questions →

• What is Craftzero Loyalty/Rewards Program about?
• How it works?
• What are the ways to earn points?
• How to redeem/spend my points?
• Can I add points from my previous orders?

• Can I change the delivery address?
• Can I receive my shipment on multiple parcels?
• COVID-19 Impact
• Do you accept redelivery?
• Do you accept returns / refunds?
• Do you offer pickup?
• Do you process orders during public holidays or weekends?

See all articles in Shipping, Delivery, Pickup & Returns →

• Is it safe to order and pay online?
• What are my payment options?
• What currency is used at craftzero.com.au?

• Do you have a special program for wholesale/trade accounts?

• What is your privacy policy?

• How do I make sure I get the best deal?
• What are the price-match exclusions?