Shipping, Delivery, Pickup & Returns

  • Can I change the delivery address?

    Once a parcel is already in transit it's not usually possible to make changes to the address. Please contact us at hello@craftzero.com.au and we will do our best to solve the issue.
  • Can I receive my shipment on multiple parcels?

    Depending on the size of your order, it may be shipped in multiple parcels. On occasion, Australia Post will deliver them on separate shipments. So if you only received a portion of your order, please check your tracking link and select the drop-down list to view the status of your remaining parc...
  • COVID-19 Impact

    Due to increased parcel volumes and temporary staff reductions at Australia Post processing facilities, there might be additional delivery delays, and Victoria is particularly impacted. We are dispatching items as fast as we can, and will keep you updated as your item moves through our logistics...
  • Do you accept redelivery?

    The best way to arrange a redelivery or locate the collection point closest to you is to contact the shipping company directly. You can find both the carrier's contact line and your delivery's Job ID on the tracking page for your package. Most shipping carriers will typically arrange redelivery s...
  • Do you accept returns / refunds?

    We want every drinker to enjoy their Craftzero drinks and we thrive to delivering the best products to you. We only accept returns and will provide refunds for drinks that are faulty, damaged or not in the original condition. We always appreciate your feedback and we will deliver any concerns you...
  • Do you offer pickup?

    Yes, we do. Pickup is free, simply select the pickup option at checkout. Your order will be ready for pickup 2 hours after placing it online. Pickup hours are Monday to Friday from 8am to 4pm. The pickup address is 26/16 Loyalty Road, North Rocks NSW 2151. Please show your confirmation email upon...
  • Do you process orders during public holidays or weekends?

    Unfortunately, we do not. If you request an order during a public holiday or weekend, we will process it the next working day.
  • How do you protect the drinks?

    We use bio void fill in our packaging to protect your items during transit. Bio fill is made of plant-based corn starch and is 100% biodegradable, so it's environmentally friendly.
  • How long does it take to process a refund?

    It depends on the payment gateway but usually takes from 5 to 10 business days to have it credited to your account.
  • How long will it take to receive my order?

    All orders are shipped from our North Rocks warehouse and will take approximately 1 to 5 business days to arrive, depending on your delivery postcode. Please allow up to 5-15  business days for WA, NT, Tasmania and regional areas. You will receive a tracking number once your order has been shippe...
  • If the item is damaged, faulty, incorrect or missing?

    Please contact us at hello@craftzero.com.au , and we will work to solve the issue as soon as possible. We will need you to provide the following information in your email; Your packages' order number. An image of the item/parcel received. The name of the missing item. Once we receive the informa...
  • What are the cut off dates for Christmas deliveries

    To receive your order by Christmas, we recommend ordering by the 13th of December 2021 (except WA and NT) and as early as possible. We’ll ship items after these dates as quickly as we can, but they may not arrive until after Christmas. This does not apply on same day delivery, if available to yo...
  • What are the shipping rates?

    We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer Free Standard Shipping for orders of $80 and over to Sydney and $99 and over to Canberra, Wollongong, Newcastle, and Gosford. Otherwise, The shipping rate is calculated at checkout based on your delivery...
  • What happens if I missed a delivery?

    If you're not around to sign for a delivery, or there's no safe place for Australia Post driver to leave the item, it will be taken to a nearby Post Office. You'll have 10 business days to collect it before the item is returned back to us. You'll need to take suitable ID with you that matches eit...
  • What shipping couriers do you use?

    We use a multi carrier system to be able to offer you the best shipping service possible. You will find the shipping carriers available to deliver your order at checkout. You can select which one depending on preference. Some of our current carriers are Australia Post, Couriers Please, Sendle and...
  • When is my order shipped?

    Most orders are shipped the same day if received by 2pm but in general, we ship within 24 hours of the order being placed, payment is completed and the products ordered are in full. Orders completed on weekends or public holiday will be processed the next business day.
  • Where do you ship?

    We ship all around Australia. If you are an international customer or you want to ship overseas, please contact us at hello@craftzero.com.au .
  • Why didn't the driver leave the parcel at my place?

    Australia Post drivers are instructed to get a signature unless you've provided the authority to leave. Although drivers will do their best, please note that it isn't always safe to leave goods. Such as if you live in a unit block or on the main street.