If the item is damaged, faulty, incorrect or missing?

Please contact us at hello@craftzero.com.au , and we will work to solve the issue as soon as possible. We will need you to provide the following information in your email;

  • Your packages' order number.
  • An image of the item/parcel received.
  • The name of the missing item.

Once we receive the information above, we will process redelivery for the item affected or a refund/credit voucher if the item is missing.

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